THE SPOILED PET CLUB INC.

Terms & Conditions

Effective Date: October 15, 2026

Some pets are loved... others are spoiled.

Welcome to The Spoiled Pet Club.

These Terms & Conditions ("Terms") govern your access to and use of www.thespoiledpetclub.com (the "Website"), including all purchases made through The Spoiled Pet Club Inc. ("The Spoiled Pet Club," "Company," "we," "us," or "our").

The Spoiled Pet Club Inc. is a Texas-based business offering thoughtfully designed and selected pet accessories, toys, and lifestyle products.

By accessing our Website, browsing our collections, creating an account, or placing an order, you agree to be bound by these Terms and our applicable policies.

Please read these Terms carefully before making a purchase.

If you do not agree with these Terms, please discontinue use of our Website.

1. General Conditions

By using this Website, you represent that you are at least 18 years of age or have permission from a parent or legal guardian.

We reserve the right to refuse service, limit product quantities, suspend accounts, or cancel orders for legitimate business reasons, including suspected fraud, unauthorized transactions, inventory discrepancies, or violations of these Terms, subject to applicable law.

You agree not to use our Website or products for any unlawful or unauthorized purpose.

We may modify, discontinue, or update products, collections, Website features, or services without prior notice.

2. Product Collections & Descriptions

The Spoiled Pet Club offers products through several collections, including:

The Signature Collection

Products designed or developed specifically for The Spoiled Pet Club, including our signature velvet collars and coordinating accessories.

Curated Finds

A selection of pet accessories, toys, and lifestyle products chosen to complement our collections.

The Charm Bar

Decorative charms and accessories designed to personalize your pet's collar and express their individual personality.

We make reasonable efforts to display product colors, finishes, materials, measurements, and details accurately.

However, minor variations may occur due to photography, lighting, screen settings, manufacturing processes, or natural material characteristics.

We do not guarantee that a product's appearance on your screen will perfectly match its physical appearance.

All product descriptions and specifications are subject to correction if an error is identified.

3. Product Availability

All products are offered subject to availability.

Adding an item to your shopping cart does not guarantee or reserve inventory.

Certain collections may be produced or released in limited quantities.

We reserve the right to:

If an item becomes unavailable after an order is placed, we will contact you regarding available alternatives or issue a refund for the unavailable item.

Substitutions will not be made without customer approval.

4. Pricing & Payment

All prices displayed on our Website are listed in United States dollars (USD), unless otherwise stated.

Prices are subject to change without prior notice.

Applicable sales taxes, shipping charges, and other fees will be displayed during checkout before an order is submitted.

We accept payment methods displayed at checkout.

Payments are processed through authorized third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to cancel transactions involving suspected fraud, inaccurate payment information, or unauthorized payment activity.

If an order is canceled after payment has been collected, a refund for the canceled merchandise will be issued to the original payment method.

5. Order Acceptance & Processing

After completing a purchase, customers will receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

Orders remain subject to payment verification, product availability, and fulfillment requirements.

We reserve the right to decline or cancel an order for legitimate business reasons.

If an order is canceled by The Spoiled Pet Club, the applicable payment will be refunded.

Once an order enters processing, modifications or cancellations may no longer be possible.

Customers wishing to request a modification should contact us promptly through our Website's Contact Form.

6. Personalized & Custom Items

Certain products, including engraved identification tags and other customizable accessories, are made according to information submitted by the customer.

Customers are responsible for reviewing all personalization details before placing an order.

This includes:

We are not responsible for personalization errors resulting from incorrect information provided by the customer.

Personalized or custom-made products are generally considered final sale once production or customization has begun.

However, if an item arrives defective, damaged, incorrectly personalized due to our error, or materially different from the item ordered, please contact us through our Website's Contact Form.

We will review the issue and provide an appropriate remedy consistent with applicable law.

7. Complimentary Shipping & Delivery

The Spoiled Pet Club Inc. offers domestic and international shipping to eligible destinations.

Complimentary Shipping on Orders $150+

We offer complimentary standard shipping on qualifying orders totaling $150 USD or more, for both domestic and international deliveries.

The $150 minimum is calculated after promotional discounts and before applicable taxes and shipping charges.

Orders below $150 USD are subject to shipping fees calculated during checkout.

Complimentary shipping applies to eligible standard shipping services.

Expedited shipping, special handling, and other premium delivery options may incur additional charges.

Available shipping methods and charges will be displayed before checkout is completed.

Processing & Delivery Times

Processing times vary depending on product availability, customization requirements, and order volume.

Estimated delivery timeframes are provided for informational purposes and do not constitute guaranteed delivery dates.

Tracking information will be provided when available.

We are not responsible for delays outside our reasonable control, including severe weather, customs inspections, carrier disruptions, transportation emergencies, or other unforeseen circumstances, subject to applicable law.

Shipping Information

Customers are responsible for providing accurate and complete shipping addresses.

Additional shipping charges may apply if a shipment must be resent due to incorrect or incomplete information provided by the customer.

If we cannot ship an order within the promised timeframe, we will provide any required delay notifications and cancellation or refund options in accordance with applicable law.

8. International Shipping, Customs & Import Duties

We welcome international customers and ship to eligible destinations.

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility and are not included in product prices or shipping charges.

Complimentary international shipping on qualifying orders of $150 USD or more covers eligible standard shipping charges only. It does not automatically include customs duties, import taxes, or other destination-specific fees.

Customers are responsible for determining whether purchased products can legally be imported into their country.

International delivery times may vary due to customs processing, local regulations, and carrier operations.

Nothing in this section limits mandatory consumer rights or legal remedies applicable to international purchases.

9. Backorders & Preorders

Certain products may be offered for backorder or preorder when inventory is temporarily unavailable or a new collection is awaiting release.

Estimated shipping timeframes will be displayed or communicated when applicable.

By placing a backorder or preorder, you acknowledge that the product may not be available for immediate shipment.

Backorder and preorder availability dates are estimates and may change due to manufacturing, shipping, or supply chain circumstances.

If an order cannot be shipped within the applicable promised timeframe, we will provide the required delay notices and any applicable cancellation or refund options.

Customers may contact us through our Website's Contact Form for assistance with backorders or preorders.

10. Returns, Exchanges & Store Credit

We want every purchase from The Spoiled Pet Club to be a positive experience.

Eligible non-personalized merchandise may be returned in accordance with our separate Refund & Returns Policy.

Approved discretionary returns are generally issued as store credit rather than refunds to the original payment method.

To qualify for a discretionary return, merchandise must meet the eligibility, condition, and return-window requirements stated in our Refund & Returns Policy.

The following items may be excluded from discretionary returns:

Original shipping charges may be nonrefundable for discretionary returns.

If a product arrives defective, damaged, incorrect, or materially different from its description, please contact us through our Website's Contact Form.

Appropriate remedies will be provided in accordance with applicable law.

Nothing in these Terms restricts any consumer rights or remedies that cannot legally be excluded.

Please review our complete Refund & Returns Policy before placing an order.

11. Product Safety & Responsible Pet Ownership

The Spoiled Pet Club is committed to offering products intended for appropriate and responsible use with pets.

Every animal has unique needs, behaviors, and physical characteristics.

Customers are responsible for selecting products appropriate for their pet's size, breed, age, strength, temperament, and individual needs.

For safe use, customers should:

Decorative Charms

Charms sold through The Charm Bar are decorative accessories.

They are not intended to function as chew toys and may contain small components that could present choking or ingestion hazards.

Customers should supervise pets wearing decorative accessories and remove them when appropriate.

Collars & Leashes

Customers are responsible for selecting the correct collar or leash size and ensuring proper fit and attachment.

Products should be inspected before each use.

Collars, leashes, and decorative accessories should not be used for purposes beyond their intended design or advertised capabilities.

Toys

No pet toy is indestructible.

Pets should be supervised when using toys, particularly those containing squeakers, stuffing, detachable components, or other potentially ingestible materials.

Damaged toys should be removed immediately.

12. Product Liability & Customer Responsibility

Customers agree to use products in accordance with their intended purposes, instructions, and applicable safety warnings.

To the extent permitted by law, The Spoiled Pet Club Inc. is not responsible for injuries, property damage, or other losses caused solely by improper product use, unauthorized modifications, inadequate supervision, incorrect sizing, or continued use of visibly damaged merchandise.

However, nothing in these Terms excludes or limits liability for defective products, negligence, or any other liability that cannot legally be excluded or limited.

We do not require customers to waive non-waivable legal rights as a condition of purchasing our products.

13. Warranties & Product Care

We aim to provide products that conform to their descriptions and applicable quality and safety requirements.

Product longevity and appearance may vary based on frequency of use, environmental exposure, care practices, and ordinary wear.

Customers should follow any care instructions provided with their purchases.

Damage resulting from misuse, improper cleaning, unauthorized modifications, or normal wear and tear may not qualify for discretionary replacement or repair.

Except as expressly stated or required by applicable law, we do not provide additional voluntary warranties regarding product lifespan or suitability for purposes beyond those specified in the relevant product listing.

Nothing in this section excludes any warranty or consumer remedy that cannot legally be disclaimed.

14. Limitation of Liability

To the maximum extent permitted by applicable law, The Spoiled Pet Club Inc. shall not be liable for indirect, incidental, special, or consequential damages arising from use of the Website or products where such exclusions are legally enforceable.

This provision does not exclude or limit liability for defective products, negligence, personal injury, fraud, violations of applicable law, or any other liability that cannot legally be excluded.

Any limitation shall be interpreted consistently with applicable consumer protection laws.

15. Intellectual Property

All original Website content, including photographs, product descriptions, branding, logos, graphics, designs, text, and other creative materials, is owned by The Spoiled Pet Club Inc. or used with permission from the respective rights holders.

Such content is protected by applicable intellectual property laws.

Our name, crest, branding, and original creative materials may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written authorization, except as permitted by law.

Purchasing a product does not grant ownership of or rights to our intellectual property.

16. Website Access & Acceptable Use

You agree to use our Website only for lawful purposes.

You may not:

We reserve the right to restrict access or take appropriate action when these Terms are violated.

17. Customer Accounts

Customers who create an account are responsible for maintaining the confidentiality of their login credentials.

You agree to provide accurate and current account information.

You are responsible for notifying us promptly if you suspect unauthorized use of your account.

We may suspend or restrict accounts associated with fraudulent activity, security concerns, or violations of these Terms, subject to applicable law.

18. Privacy & Data Protection

We respect the privacy of our customers.

Personal information collected through our Website is handled in accordance with our Privacy Policy and applicable privacy laws.

Information may be used to process orders, provide customer service, communicate order updates, and support Website operations as described in our Privacy Policy.

Please review our Privacy Policy for additional information.

19. Third-Party Services & Links

Our Website may integrate third-party services, including payment processors, shipping providers, analytics services, and social media platforms.

We may also provide links to external websites.

Third-party services operate under their respective terms, privacy policies, and business practices.

We are not responsible for the independent content or operations of external websites, except as required by applicable law.

20. Promotions, Discounts & Special Offers

The Spoiled Pet Club may offer promotional discounts, limited-time offers, complimentary shipping, and other customer incentives.

Promotional offers may be subject to eligibility conditions, expiration dates, and quantity restrictions.

Discount codes may not be combined unless expressly permitted.

Promotions have no cash value unless otherwise stated or required by law.

We reserve the right to correct promotional errors or cancel fraudulent promotional transactions, subject to applicable law.

21. Errors, Inaccuracies & Omissions

Occasionally, information on our Website may contain typographical errors, inaccurate descriptions, pricing discrepancies, or inventory mistakes.

We reserve the right to correct such information.

If an error materially affects an order that has already been placed, we will contact the customer regarding available options.

Orders canceled due to such errors will be refunded for the affected merchandise.

22. Events Beyond Our Control

We are not responsible for delays or interruptions caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, transportation interruptions, supply chain disruptions, labor disputes, or government restrictions.

We will make reasonable efforts to communicate significant fulfillment delays and comply with any applicable obligations regarding refunds, cancellations, and delivery.

23. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles, except where mandatory laws of another jurisdiction apply.

If you experience an issue with your order or use of our Website, we encourage you to contact us first through our Website's Contact Form.

We will make reasonable efforts to review and address customer concerns.

Nothing in these Terms prevents customers from pursuing remedies or exercising rights available under applicable law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in effect to the extent permitted by applicable law.

25. Changes to These Terms

We may revise these Terms periodically to reflect changes in our business operations, products, services, or legal requirements.

The most current version will be posted on this page with an updated effective date.

Changes will generally apply prospectively and will not retroactively eliminate rights associated with previously accepted orders.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Returns Policy, and any applicable product-specific conditions incorporated by reference, establish the terms governing your use of our Website and purchases from The Spoiled Pet Club Inc.

Where product-specific terms and these Terms conflict, the provisions applicable to the particular transaction will govern to the extent permitted by law.

Mandatory consumer protections take precedence where required.

27. Contact Us

For questions regarding these Terms & Conditions, your order, or our products, please contact us through the Contact Form on our Website.

The Spoiled Pet Club Inc.

Magnolia, Texas, United States

Website: www.thespoiledpetclub.com

Contact: Please use the Contact Form available on our Website.